Terms and conditions

TERMS & CONDITIONS

Kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions and are accepting the terms of these conditions on behalf of all persons in the party.  These terms and conditions constitute an agreement with Jonque-baiehalong.com.

PRICE AND PAYMENT

The price given in our quotation will be set in American Dollar (USD). Its should be verified at the time of booking.

Reservation

The reservation should be in writing, sent to us by fax or email or by telephone and  takes effect only when you receive a confirmation by email or fax from us. A deposit of total amount will be requested to our account for reservation.

The remaining balance of the total amount is due upon arrival in Vietnam, payable at one of our office in Hanoi or the others appointed in the confirmation and before departure date.

Payment

- Payment by bank transfer: You can pay us by bank transfer. We will communicate you our bank account as soon as we receive your confirmation of booking.

- Payment by Western Union Money Transfer:  Payment by money transfer service of Western Union is very fast and suitable. We will send you our details information then you follow instructions  to do it. Please send us the MTCN (Money Transfer Control Number) and PIN (if needed) after your sending money.

- Payment by Paypal system: PayPal is the faster, safer way to send money, make an online payment with only your email adress.

-Payment by credit cards: Currently, we only accept VISA, Master Card. Please be advised that the bank charge of 3% for Visa and Master Cards is on your account.

- Payment by cash: at our office

 CANCELLATION AND REFUND

All cancellations must be received in writing, sent to us via fax or email.  The following rules apply for cancellations:

More than 30 days prior to trip departure: 20% charge

From 15 to 30 days before arrival:                40% charge

From 8 days to 14 days before arrival:          60% charge

From 3 days to 7 days before arrival:            80% charge

Less than 03 days before arrival:                   100% charge

It is not applied for flight ticket (domestic or international)

Refund will be send via Bank transfer or credit card. Bank fee is on customer’s site

PASSPORTS AND VISAS

The tourist must carry a valid passport and have obtained the appropriate visas when travelling with Jonque-baiehalong.com . Tourist   must ensure their passport is valid for 6 months beyond the duration of the trip. It is the tourist  ’s responsibility to ensure that they are in possession of the correct visas for the trip. Jonque-baiehalong.com cannot accept responsibility if the tourist  is refused entry to Vietnam due to incorrect visa documentation.

INSURANCE

Jonque-baiehalong.com suggests you purchase your personal accident insurance from your native country before your trip. The individual purchased travel insurance is different from the travel agency liability insurance we have applied for. Therefore the tourist must protects oneself to apply for personal accident insurance.

LITIGATION

Both parties undertake to achieve the above clauses. In case of problems, they agree to seek an amicable solution unu hope, cooperation and mutual respect. In the event such negotiation and mutual understanding would fail, discussions, claims or disputes will be finally settled by arbitration through the Vietnam International Arbitration Center (viac) to the Chamber of Commerce and Industry (VCCI ) of the Socialist Republic of Vietnam. All claims must be submitted to our office in Hanoi by registered letter with acknowledgment of receipt within 30 days after the end of services, Jonque-baiehalong.com not take any responsibility for complaints received more than 30 days after the end of services.

RESPONSIBILITY

Jonque-baiehalong.com is not responsible for any loss, injury or damage sustained by the tourists occurring outside the touring programs. Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the tourists. Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the trip.